Terms & Conditions
primehairdepot.com is the sole owner of the information that is collected on this site. We do not, and will not sell, or share in any way, any information to any outside parties, except those outlined in this policy. We collect information from the customer(s) to process their order(s). We also use this information to inform the customer(s) about relevant issues regarding their account. We collect information that is relevant to processing orders and other topics related to this. Information that we collect includes but is not limited to name, shipping address, billing address, telephone numbers, e-mail address, and credit/debit card information for your payment. We also require that you submit a password that corresponds with your username. This allows you access to your personal account information. To safeguard this keep your personal information secret. DO NOT share this information with anyone. Your contact information is also used to send notification to you regarding promotions.
Acceptable Payment Methods
- PRE-PAID CREDIT/DEBIT CARDS (PLEASE CALL)
- MONEY ORDER/CASHIERS CHECK
- UPS Ground
- UPS 3 Day
- UPS 2 Day
- UPS Next Day Air
- UPS Global Express
- UPS Global Expedite
- UPS Canada Standard
- USPS Priority
- USPS Express
- USPS International Priority
- USPS International Express
All shipping rates and times are absolute, non-negotiable. primehairdepot.com is not responsible for any order that has been shipped or delayed, delivered, or for non deliverable locations. primehairdepot.com reserves the right to charge customer(s) as needed to cover the full amount that is due for any past due amounts or any monies that are owed to primehairdepot.com. primehairdepot.com is in no way responsible for any shipment that is not delivered and by purchasing from primehairdepot.com you are agreeing to these terms and hereby forfeit any right to dispute any shipment that has been delayed, lost, stolen, or non-deliverable or has been miss-delivered unless the fault is of primehairdepot.com.
primehairdepot.com is a distributor only. Products sold by primehairdepot.com are not manufactured by primehairdepot.com unless specified. Products may be covered by the manufacturer's warranty, service, or support policy (IF PRESENT). Hairoptima passes any, through to all customer(s) warranties given by the manufacturer; by purchasing from primehairdepot.com the customer acknowledges that this shall have recourse only under such warranties and only against the manufacturer of the product. primehairdepot.com makes No representation with respect to the product and the manufacturers. primehairdepot.com disclaims all other warranties implied or otherwise, as to any such product, including and without limitation, the implied warranties of merchantability, fitness for a particular purpose or instance, and any implied warranties arising from statute, trade usage, course of dealing, or course of performance.
primehairdepot.com is not a wholesaler. primehairdepot.com does offer special rates, providing that the product total of any given order exceeds a pre-determined dollar amount that primehairdepot.com has set, primehairdepot.com reserves the right to adjust these rates at their discretion.
Sales tax is only required for orders shipping into states that primehairdepot.com has nexus for state tax purposes under applicable law(s). Therefore all orders shipping to PA will be charged applicable sales tax according to PA's tax rate.
Risk of Loss
primehairdepot.com will arrange for shipment of ordered product(s) to the Customer. The risk of loss passes to the Customer upon delivery to and from the carrier. primehairdepot.com will advise Customer of estimated shipping dates, but primehairdepot.com will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes. primehairdepot.com cannot be held for any damages received for late arrival loss or stolen packages. primehairdepot.com, under no circumstance can be held responsible for orders that have been shipped to an alternate location specified by the customer with or without intent, providing the product was purchased online at primehairdepot.com.
Governing Law and Jurisdiction
Any dispute arising out of or related to these Terms and Conditions or the sales transaction between primehairdepot.com and Customer shall be governed by the laws of the State of Pennsylvania, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. primehairdepot.com and Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of Pennsylvania, Cook County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against primehairdepot.com that is more than six months after the date of the applicable invoice.
If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Illinois law.
In order to process any order at primehairdepot.com you must complete the registration process. While you are registering you will be required to provide your name, shipping address, billing address, e-mail address, and telephone number. This information is used to keep you the customer informed with the latest updates including order status information which are sent to you via e-mail. The majority of the information that we collect during the registration process is used to process any order(s) placed on your account. During the order process you will have to provide credit/debit card information, this is for billing purposes and to fill your order. Other financial information may be collected if you choose to pay using a different payment method. During the check process the information is encrypted and sent to our online merchant company. This is a much enhanced service and we treat your information with the highest form of priority, and respect. We will not share your financial information with any third party except those outlined in this policy.
We may employ third party companies to perform general functions on our behalf. These functions may include, package delivery, marketing assistance. The third parties that we employ have severely limited access to your information. Also only relevant information will be passed to these third party companies, this information will be used for the task relevant to the function. The third party companies that we share your information with are not allowed to pass on your information to anyone else. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights, or comply with, court order, judicial proceeding(s) or any other legal process served on our Web site.
primehairdepot.com is proud to serve our customers. Our number one priority is our customers and as such, we safeguard your information online and offline. We safeguard your personal information at all times and have implemented some of the most advanced ways to ensure your safety while shopping at primehairdepot.com. When you are processing your order online you will be asked for sensitive information. When you are entering this information in our online form, it is encrypted using the industry leading technology SSL. This encryption is a 256 bit encryption by Verisign, also an industry leader. Access to the sensitive information is restricted. All representatives at primehairdepot.com are not able to view financial information such as your credit/debit card information expiration date and CID number. This information is not housed here at primehairdepot.com it is held in a secure server at an undisclosed location For more information on Verisign please visit www.verisign.com.
primehairdepot.com is committed to serving our customers with quality products at an affordable price. Our commitment to you has brought innovative and progressive ways to help better serve. We are constantly striving for new ways to improve and overcome obstacles for our customers. This is the primehairdepot.com commitment.
In the interest in serving our customers we have General and a Limited return policy. Please understand that once you returned a product that we will not restock the item due to hygiene and other issues that prevent primehairdepot.com from providing you with product with confidence. These and other interests in protecting our customers have help form our commitment.
All return and exchange are subject to a restocking fee of 20% of the original price. *
If you are returning a product you are not satisfied with, you must notify our customer service department on www.primehairdepot.com. This is to be done in the (RMA) Return Merchandise Authorization page and it can only be done online. You cannot process your return any other way. We are solely an online company and so in order to return any product you must acquire the proper RMA number.
Once you have been approved and have received your RMA number you have 14 days to send the product back to us. If you do not do this promptly your RMA number WILL EXPIRE! And your RMA number will not be reissued.
If you send the product back without the proper RMA number the item(s) will be shipped back to you at your own expense.
RMA processing times take 2-5 business days and will be processed accordingly providing that the following criteria have been met:
- All tags and inside packaging is returned (the original packaging)
- There is no damage to the returning product caused by the customer or the carrier.
- The return has proper authorization number displayed on the package and is returned within the allotted time period or time approved by customer service.
If you are returning a product you the customer has to check and see if the product is returnable. Certain items that can be purchased on the site are not eligible for a return.
If you meet all criteria for the RMA you can be refunded for the product amount upon request. You will be refunded less any discounts, shipping cost(s), and the restocking fee.
It takes 2 business days to process your refund and, an additional 2-5 business day for the monies to reflect into your account.
All requests for an exchange still constitute as a RMA and must be done online.
All clearance items are non-returnable. All sale(s) of clearance items are final.
All sale and promotional item(s) are eligible for EXCHANGE ONLY. Return policy still applies to this exchange. You will be responsible for the shipping and handling cost of the exchange product.
On all exchanges you will pay an additional shipping fee $8.99. This shipping fee applies to all exchanges regardless of the original product total. If you received free shipping from the original product or order, the replacement product or order is still subject to a reshipping fee.
Hair Return / Exchange Policy
For Wigs, half wigs, ponytail, request must be made within 7 days of receiving your order.
For weave and braid extension request must be made within 14 days of receiving your order.
primehairdepot.com understands that it may be inevitable to wear a wig or half-wigs to "check it out" It is ultimately on primehairdepot.com to determine whether the returned item(s) is acceptable or not.
Electric Return Policy
For All electrical appliances, request must be made within 7 days of receiving your order.
All electrical appliances carry a full manufacturer's warranty. All manufacturer warranties will be passed on to the customer.
Nail / Chemical / Cosmetic Return Policy
For all nail, chemical and cosmetic items request must be made within 3 days of receiving your order.
Any cosmetic item that is found defective or damaged must be reported to primehairdepot.com immediately within 3 days by contacting our customer service.
Accessory Return Policy
For accessory items request must be made within 7 days of receiving your order.
If you have received a damaged/ missing item you must notify primehairdepot.com within 3 days. This must be done through customer service.
If you have received a defective product you must contact our customer service department within 10 days of the receiving the product. Note* (We strongly recommend that you examine the product upon receipt.)
Once we receive defective the item(s) our return department will inspect all item(s) and if the item(s), is found defective we will either reship out a new item or issue you credit back to your original account. However if our return department finds any item(s) damaged due to customer's fault then we will charge the appropriate restocking fee and/or send the item back to customer.
Limited Return Policy
All items marked or otherwise on primehairdepot.com is subject to primehairdepot.com's limited return policy. All items that fall in this category are subject to a mandatory minimum 50% restocking fee and eligible for either exchange or in store credit. All requests for return authorization must be made online and within 7 days of delivery. By purchasing from primehairdepot.com you are agreeing to these terms and conditions and agree to be bound by these term and conditions. Any product that is not marked on primehairdepot.com but is listed in this category will be subject to this policy. primehairdepot.com reserves all rights to change any term(s) and condition(s) of this policy without notice to its customer base as such please check all policies periodically.